Claims

Agora Underwriting understands that the real value of insurance cover is ‘put to the test’ when a claim occurs. To ensure that claims are always handled efficiently and fairly, we deploy experienced and professional claim handlers who are empowered to make decisions that promote both equitable and timely delivery of our claims service. We believe in treating our customers fairly at all times.

We will always strive to provide effective and efficient solutions for our customers’ requirements by providing:

- Proactive handling and ongoing monitoring of claims
- Prompt collection and settlement of claims
- An approachable and accessible service to our brokers and policyholders

We work closely with our underwriters to ensure that Agora provides a coordinated and commercially minded approach to our claims service, allowing us to build strong and trusted relationships with all our clients.

Agora Underwriting operates in accordance with the Lloyd’s Claims Management Principles and Minimum Standards.

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